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Customer Service Training (10-12 Years)


Title: Head of Customer Training and After Sales (Drone and Robotics - Military Division)
Position Overview:
The Head of Customer Training and After Sales is a pivotal leadership role within our
drone and robotics company's Military Division. This position is responsible for ensuring
our military customers receive comprehensive training, exceptional post-sales support,
and unparalleled service for our cutting-edge drone and robotics solutions.
To ensuring the success of our clientele from the Indian Armed forces by providing them
with the training and support they need to maximize the benefits of our drone and
robotics solutions while maintaining the highest standards of quality and security.

Key Responsibilities:
1. Strategic Planning: Develop and execute strategies to optimize customer training
and after-sales service for the Defence sector, aligning with the company's
mission and objectives.
2. Customer Training Programs: Create and manage training programs tailored to
meet the requirements of our clients from Defence sector, covering the
operation, maintenance, and advanced functionalities of our products.
3. Technical Support: Oversee and manage a dedicated technical support team
deployed pan India and ensuring prompt and effective resolution of client��s
issues and inquiries.
4. Product Knowledge: Stay up-to-date with the latest advancements in drone and
robotics technology to provide expert guidance and support to target audience.
5. Quality Assurance: Implement and maintain rigorous quality control measures
for product assembly, testing, and delivery to ensure the highest standards are
met for military-grade equipment.
6. Regulatory Compliance: Ensure that all products and services we provide,
adhere to Government regulations formulated specifically for Defence Sector
and meet the security protocols and export compliance requirements.
7. Team Leadership: Build and lead a high-performing team, fostering a culture of
excellence, innovation,

Experience 10 - 12 Years
Salary 10 Lac To 15 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Professional Degree, B.Tech/B.E
Key Skills Training Engineer walk in

About Company

Contact Person Mr. Anil Sharma
Mobile 7303661273
Email ID

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