Hi! Simply click below and type your query.
Our experts will reply you very soon.
NIT, Faridabad, Haryana
Noida
Responsibilities and Duties:
- US based Customer Service through calls, Chats & emails.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver a resolution in the first
conversation.
- To provide information about products/services, take/cancel orders, and obtain details of
complaints.
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer
Satisfaction, Service Level, Handle Time & Customer Effort.
- Maintain Internal and Client level delivery quality on calls, chats & email conversations.
- Execute issue / query resolution and ensure proper documentation and follow up.
- Identify and share probable customers.
- Follow up to ensure that appropriate actions are taken on customer requests.
- Identify, share and support operational improvements.
Requirements
- 1-3 yrs of experience.
- Educational Qualification - Undergraduate
- 1 yr of International Voice Experience Required
- 1 yr of International Backend Chat Experience
- Strong Communication Skills
- Ability to Listen and Problem Solving
- Strong Interpersonal Skills
- Ability to perform under Pressure
- Basic Computer Skills
- Handling US Customer over the call or chat
- Customer Care
- Excellent Verbal Communication Skills
Experience | 2 - 4 Years |
Salary | 2 Lac 50 Thousand To 5 Lac 50 Thousand P.A. |
Industry | Sales & Marketing / Business Development / Telecaller |
Qualification | Professional Degree |
Key Skills | Customer Care Representative Customer Service |
About Company
Contact Person | Mr. Anil Sharma |
Address | 1D/2B. P. 2nd Floor N.I.T. |
Mobile | 7303661273 |
Email ID | arthmanpower@gmail.com |
(84)Sales & Marketing / Business D...
(83)Manufacturing / Production / Q...
(60)IT Software - Application Prog...
(37)Engineering / Engineering Desi...
(33)Front Office / Reception / Com...
(24)ITES / BPO / KPO / LPO / Custo...
(17)Accounting / Auditing / Taxati...
(15)Supply Chain / Purchase / Proc...
(14)HR / Recruitment / Administrat...
(11)IT Software - Ecommerce / Inte...
(11)Financial Services / Banking, ...
(10)Education / Teaching / Trainin...
(8)IT Hardware / Technical Suppor...
(8)Analytic and Business Intellig...
(8)Marketing / Advertising / PR /...
(8)Corporate Planning & Strategy ...
(7)Health Care / Pharmaceuticals ...
(6)IT Software - Client Server
(6)Hotel / Restaurants / Travel /...
(6)Cargo / Freight / Transportati...
(5)Architecture / Interior Design
(4)IT Software - Mobile Technolog...
(3)IT Software - ERP / CRM / EDP ...
(3)IT Software - System Programmi...
(2)Media / Entertainment / TV / ...
(2)IT Software - Network Administ...
(2)Export / Import / Merchandisin...
(1)Public Relation (PR) / Advert...
(1)IT Software - DataBase / Dataw...
View More